Service Management Lead

  • Full Time
  • Qatar

 Recruitment Opportunity with Management Solutions International (MSI) 

Our client in Qatar is looking to hire Service Management Lead

Requirements:
Minimum Requirements:
▪ Bachelor’s degree in Computer Engineering/Science, Electronics Engineering, or any other appropriately relevant field.
▪ 12 years of progressive experience in a directly related field. 8 years of professional experience in IT service management and service operations in an enterprise level environment. 3 years in similarly relevant mid-level management role with around the same team capacity and complexity of assigned tasks.
▪ Certifications in industry relative standards, frameworks and schools of practice such as ISO/IEC 20000, ITILv3 Expert, ITILv4, CMMI, etc.
▪ Excellent knowledge and experience in automating service management policies, processes, procedures and KPIs using ITSM system from leading vendors such as BMC, AVANTI and Service Now.
▪ • Excellent knowledge and understanding in writing service management policies, processes, KPIs, procedures, roles/responsibilities definitions and operational manuals

To Apply:
▪ Send CV to sana@themsigroup.com

Deadline: 27th October, 2022

Only shortlisted applicants will be contacted

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